Frequently Asked Questions

Do I need a consultation before ordering?

Consultations are required for custom wigs, cranial prosthetics, and custom-designed pieces.
Ready-to-wear items may be purchased without a consultation.

If you are unsure which option is best for you, we recommend booking a consultation first.

What is the difference between ready-to-wear and custom items?

Ready-to-Wear Items
These pieces are already created and ship within 3–5 business days.

Custom Items
Custom pieces are designed specifically for you and require a consultation and deposit before production begins. An estimated completion and shipping date will be provided after your consultation.

How do I book a consultation?

Consultations can be booked through the website by selecting Begin Your Journey or Services.
Once booked, you will receive details on next steps and preparation.

Do you work with clients experiencing medical hair loss?

Yes. Supporting individuals experiencing medical hair loss is the heart of our work.

We provide wigs, cranial prosthetics, and personalized support designed to restore confidence, dignity, and peace during every stage of the journey.

Are deposits refundable?

No.
All deposits are non-refundable and secure your place in the design and production schedule.

How long does the custom process take?

Timelines vary based on the type of service and level of customization.
An estimated completion and shipping date will be provided after your consultation and deposit are completed.

Do you accept returns or exchanges?

No.
Due to the custom, intimate, and handcrafted nature of our offerings, all sales are final.
There are no returns, refunds, or exchanges on any items.

Please read each product description carefully before placing your order.

Can I request a specific style or vision?

Yes.
Custom services are collaborative. Inspiration, vision, and preferences are discussed during your consultation to ensure alignment before production begins.

Where are you located? Do you work virtually?

Services may be offered in person or virtually, depending on the service selected.
Virtual consultations are available for clients who are not local.

How does my purchase support your mission?

A portion of proceeds from Rhoda Marie Exclusives supports our nonprofit work, helping provide cranial prosthetics and confidence-restoring services to individuals experiencing medical hair loss.

Every purchase serves a greater purpose.

Final Note

If you have additional questions not listed here, please reach out through the Contact page before placing your order.